Head of Customer Care, Chanel Inc
Customer Experience Leader
Dawn Spring is a highly motivated professional with over 20 years of management experience. A detail oriented problem solver that thrives on diversity and multiple responsibilities. A dependable team player with demonstrated abilities to lead large projects and project teams, align business needs and achieve superior levels of customer service.
Dawn is currently Head of Customer Care for Chanel US. In this role, she is responsible for the Call Center, Fashion & Watch, Fine Jewelry After Sales, Fragrance & Beauty Returns and the Company Stores.
Prior to joining Chanel she held various positions at Tiffany & Co with the last position in Global Customer Services. Responsible for the management of several key initiatives within Customer Services; most importantly, helping to ensure a consistent level of service offerings for all TCO stores worldwide. In addition, responsible for communications with the retail division, ensuring the utilization of the most effective processes.
She holds a BS and MBA in Finance.